Refund policy

At TrendHive Cart, we are committed to providing our customers with a smooth and satisfying shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This policy outlines the process for returns and refunds.

Refund Eligibility

  • Refunds are available within 15 days of receiving your item(s).
  • To qualify for a refund:
    • Items must be unused,
    • In the same condition as received,
    • In their original packaging.
  • A valid proof of purchase (order confirmation or receipt) is required.

Return Process

1. Contact Customer Support

Email us at rachitrach99@gmail.com with:

  • Your order details
  • Reason for return

2. Shipping and Handling

  • Customers are responsible for return shipping costs unless the item is damaged or defective.

3. Return Instructions

  • Return address and instructions will be shared by our support team after reviewing your request.

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 7 days of delivery.
  • Please include clear photos of the issue.
  • We will arrange either:
    • A replacement, or
    • A full refund.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Gift cards or vouchers
  • Final sale or clearance items

Refund Processing

  • Once your return is received and inspected, you will be notified via email.

Approved Refunds

  • Processed within 7–10 business days
  • Refunded to your original payment method

Rejected Refunds

  • If the return does not meet eligibility criteria, you will be informed via email.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or credit card provider (processing delays may occur)
  3. If the issue persists, email us at rachitrach99@gmail.com